Run your business without worrying about technology.
We empower Vancouver businesses with proactive IT solutions.
Is it time for a managed service plan? Assess your IT needs here! FrontierMSP is available in-person for small businesses and corporate clients in Greater Vancouver, and remotely across Canada.
If you answered yes to any of the above questions, it's time to consider a managed service plan.
Remote Tech Support
If an employee needs IT support or their workstation is not working properly, we can often diagnose and repair the problem remotely.
Managed Upgrades
Don't let outdated software compromise the security of your data. We ensure your software and operating systems are kept up to date.
24/7 System Monitoring
Let us spot potential issues with your network, devices, or hosted services before they occur. Our system agent works on Windows, macOS, and Linux.
Complete Peace of Mind
Our goal with this service is to provide a complete and fully managed solution. Let us focus on your IT so you can focus on your business.
Seamless backend support for a global company
Client A is a dynamic middle-sized company with over 150 employees spread across multiple offices worldwide. With an in-house IT manager responsible for daily operations, the company needed reliable backend support to ensure their server and network systems were robust and responsive.
Enhancing IT efficiency for a very known charity
Client B, a non-profit organization dedicated to charitable activities in the Lower Mainland, manages a substantial operation with over 30 users under the guidance of an IT consultant. However, they were encountering significant IT challenges that hindered their operational efficiency.
Streamlining Operations for Enhanced Efficiency
A client was facing significant operational inefficiencies due to an ad-hoc mix of business and personal Microsoft 365 (MS365) accounts. The inconsistency in Office applications, with some users lacking access to necessary apps and others using outdated versions...
What are managed services, and how do they benefit my business?
Managed services involve outsourcing IT operations to a third-party provider. Benefits include cost savings, improved efficiency, access to expertise, and proactive maintenance to prevent issues.
What factors determine the cost of your MSP service?
Actual Work Done for You: Tasks like system updates, security measures, backups, and technical support are priced based on your IT setup's complexity.
System Monitoring and Maintenance for Business Continuity: Our proactive monitoring ensures smooth operations, promoting business continuity and peace of mind. This service is typically included in our MSP package, with fees based on your IT environment's size and complexity.
Do you offer on-site services in addition to remote assistance?
Yes, we do. While many issues can be resolved remotely, we provide on-site support when needed. Additionally, we offer a bring-in service for your convenience.
How quickly do your services respond?
Ensuring our clients' business continuity is paramount for us. We offer various Service Level Agreements (SLAs) tailored to the criticality of your business operations. These SLAs determine the speed of our response and resolution times, ensuring that your needs are met promptly and effectively.
A brief introduction to FrontierMSP
Welcome to the story of FrontierMSP, where our journey began over 30 years ago as a humble computer retailer FrontierPC.com. Yep, back when computers were the size of small cars and floppy disks were all the rage. Fast forward through the tech revolution, and here we are, embracing the digital age with open arms. From brick-and-mortar to e-Commerce, then diving into the world of B2B, and now proudly serving as a trusted Managed Service Provider (MSP).
Our mission as an MSP? Well, it's pretty straightforward. We're all about serving our local community – because, hey, there's nothing quite like neighborly support. We're here to help small and medium-sized businesses (SMBs) tackle their IT needs with confidence, whether it's troubleshooting a pesky network issue or setting up a killer cloud infrastructure.
Most importantly, we're committed to providing services with a personal touch – no robots here, just real humans with real warmth and expertise. Because let's face it, technology is great and all, but nothing beats good old-fashioned human connection.
Paul Watson
CTO & Director of Managed Services
Self-proclaimed computer geek - 18 years of experience with Business hardware and systems. Outside of work, I spend time with my dog Chappie and keep busy with Sailing and Disc Golf.
Justin Tabish
MSP IT Manager
Throughout my over 20-year journey in Information Technology, I've cultivated a diverse skill set spanning Kubernetes, Network Engineering, DevOps, L2 Blockchain Development, and more. My proficiency extends to languages like ReactJS, JavaScript, C#, ASM, and Python. With Cisco certifications and senior roles within Internet Service Provider Network Operation Centers under my belt, I'm equipped to tackle complex IT projects head-on. I'm excited to leverage my experience and expertise to drive innovation and make a meaningful impact in the field.
Jason Zheng
Senior IT Specialist
Experienced Senior IT Specialist with in-depth expertise in computer systems and networking.
Cameron Vanderraad
Sales Account Manager
I have been providing IT solutions to businesses across North America for more than 15 years and I'm now well versed in desktops computers, laptops, workstations, servers, monitors, printers, networking, surveillance, barcoding, point of sale, digital signage and more. I have focused experience with Lenovo, Supermicro, Viewsonic, Lexmark, Epson, TP-Link, Hikvision, Zebra, Honeywell, Epson, Star Micronics and Elo Touch, just to name a few of the most popular brands. I'm here to help so let's talk!
Desmond Ho
Manager, Accounts & Business Development
An avid cyclist, bike packer and outdoor enthusiast, I have been in the IT industry for almost 3 decades; my main focus is understanding the needs and wants of our corporate clients in an ever changing technological environment, bringing to them the best IT practices and solutions and making ourselves an invaluable partner to them as we work towards success together!
Simran Toor
Technical Sales Specialist
I combine my technical expertise with sales skills to understand client needs, propose customized IT solutions, create proposals, and nurture client relationships to drive business growth.
Jamie Hamilton
Senior Developer
Proficiency in both frontend and backend web application development. Working with new services and APIs to stay at the forefront of new technologies is critical to my role.
Yi, Sun
Procurement Manager & Finance
Working in the IT industry for 15+ years with mixed experience of Procurement, marketing, financing. my mantra: "get it done, sooner the better".
Laurence Luo
CEO
From coding enthusiast to visionary CEO, my journey has made myself change to leading a tech company for over three decades. As founder and CEO, I've shifted from coding to strategic business thinking, always with an eye on creating maximum value for our clients and enhancing our company's offerings. When I'm not at the helm, I love yoga and singing.
Wendy Tang
CFO Executive & Marketing Coordinator
With my many years of working experience in the Vancouver IT industry, I'd like to see our MSP services bring good value to our customers' business needs. While we may not be the largest or only option available, we are the best fit for you.
Contact us below for a customized service plan that meets your needs and budget. Every business is different and our flexible natures lets us provide you with the best offerings for your specific needs.
FrontierMSP
103-1755 West Broadway
Vancouver, BC
V6J 4S5
Phone: (604) 739-8060
Email: [email protected]
Hours: 8:30am - 6:00pm Monday to Friday
